July 16, 2020
Dear, Dear Friends of CenterPoint,
I, like you, have struggled with so many concerns, emotions and uncertainty created by the coronavirus outbreak. Everyone at CenterPoint considers our patrons, casts, crews, academy kids and volunteers to be part of our CPT family and we want to do the right things for our family. I have wanted to offer you some clear plans moving forward regarding our activities at CenterPoint. We started with the anticipation that the effects would be short-term. We are now grappling with what a “new normal” looks like and continue, for a time, in a state of limbo.
Your health and wellbeing are paramount to us. The CenterPoint Staff continues to prepare the building and create new procedures that will create an environment that is as safe as possible and offers all who come to the theatre the opportunities they have come to expect. We will need your help in creating this environment by complying with the new procedures and making decisions that will protect you, your family and our community. In working with the Davis County Health Department, it is evident that the wearing of face masks inside the theatre will be a requirement for reopening. If you haven’t already,
please find a mask that you feel comfortable wearing. If you come to the theatre without a mask, you will be required to purchase one and wear it before you are allowed entrance. Other precautions will also be in place including: hand sanitizer, instructions to distance when possible and metering the number of individuals within restroom facilities.
I want so badly to offer a clear and concise plan moving forward. But it has proven impossible with the level of uncertainty surrounding this mutual challenge. I desire, however, to offer a few steps forward at this time.
Everyone at CenterPoint was so very excited to bring you our 2020 Season. The season selection was a wonderful combination of incredible shows! It was our tenth season in this beautiful facility! We were ready to celebrate! And then the coronavirus hit and our lives have been turned upside down. We are confident and determined to rise together from this challenge stronger than ever, but the timeline is uncertain. It is our determination to bring you all the productions selected for the 2020 Season. We just don’t know when each one will be presented.
It is obvious that with the amount of shutdown time, it is impossible for us to present all of the productions planned for the 2020 Season. We have officially determined that Newsies and Sister Act will be postponed to a later season. We are still unsure what the rest of the season will look like. We, however, would like to begin addressing the value of already purchased tickets.
First, each previously purchased ticket toward a postponed production will automatically be transferred to a voucher which may be used for any available seat to any future production through the end of the 2021 Season. These vouchers will be identified on your account and the redemption of them will be managed through contact with a box office staff member.
Second, I would like to encourage you to transfer the value of these vouchers to a donation. The doors may be shut, but the work of preparing to reopen and maintaining the facility continues. The CPT staff is dedicated to serving our community with the highest quality theatrical experiences. The government Payroll Protection Program has been integral in maintaining our incredibly talented and dedicated staff, but we have come to the end of this program and are now looking to some “rainy day” funds to ensure that the staff that has already brought you the amazing shows in the past is here for the future. Your donation will help strengthen the foundation necessary to ensure that CenterPoint is an important part
of our community for years to come.
Any other situations will need to be managed directly with a box office staff member. Now, there are more than 8000 season tickets to manage, so your patience in this process is greatly appreciated.
Using firstname.lastname@example.org is the best way to communicate, currently. It will allow our staff to manage your request with the least amount of time on the phone and possibly on hold. Simply identify your name, account number and preferred way of handling your tickets – i.e. “Please retain my current unredeemed 2020 tickets as vouchers.” – Or – “Please transfer the value of my current unredeemed 2020 tickets to a donation in support of CenterPoint Theatre!” Additional questions and service may also be requested via email. Our Box Office staff will systematically work through the requests and contact you with confirmation and/or further information. Be sure to include your current phone number and any updated account information in your email correspondence.
Again, this process will take some time, but we are dedicated to address each of your needs individually. Thanks again for your patience.
Please understand that the circumstances continue to be in a state of flux. We hope this will help give some stability in an unstable situation. Thank you for being a part of CenterPoint Legacy Theatre. And thank you for your support of our programs. We are so proud to be a part of our community! Stay healthy and safe.
We look forward to welcoming you back to CenterPoint Theatre at the right time.
CenterPoint Legacy Theatre